Refund Policy
Refund Policy
We strive to ensure that every order from BioPeptide arrives in excellent condition. This Refund Policy outlines the conditions under which refunds may be issued.
Refund Eligibility
Refunds are issued only after a returned item has been received and inspected. To qualify for a refund, the returned product must meet the conditions outlined in our Return Policy, including being unused, unopened, and in its original packaging.
Once we receive your return, our team will inspect the item and notify you whether your refund has been approved or rejected.
Purity Guarantee
All BioPeptide products are manufactured to meet a minimum purity standard of 99%. If any product does not meet the 99% purity criteria, customers are eligible for a 100% refund of the order amount. Supporting lab reports may be provided upon request to verify product quality and purity.
Approved Refunds
If your refund is approved, the refund will be processed automatically to your original payment method. Refunds are typically issued within 10 business days after the return has been inspected and approved.
Please note that financial institutions, banks, or credit card providers may require additional time to process and reflect the refund in your account.
Delayed or Missing Refunds
If you have not received your refund within 10 business days after approval, please allow additional time for your bank or payment provider to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have still not received it, please contact us at:
Shipping Costs
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us.
If a refund is approved, the cost of return shipping may be deducted from your refund unless the return was due to an error on our part.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us immediately after receiving the order. In such cases, we will review the issue and may offer a replacement, store credit, or full refund depending on the circumstances.
Contact Information
For any questions regarding refunds, please contact us at: