Return Policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at vaibhavstfuu@gmail.com. If your return request is approved, we will provide instructions on how and where to send your package.

Returns will need to be sent to the following address:
Medhouse Pharma Agency

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:
• Perishable goods
• Custom or personalized products
• Personal care products
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions regarding the eligibility of a specific item, please contact us at vaibhavstfuu@gmail.com.

Exchanges

The fastest way to receive a replacement item is to return the item you currently have. Once the return is accepted, you may place a separate order for the new product.